Wednesday, 12 March 2008

Microsoft Outlook 2007 - "A dialog box is open. Close it and try again"

When making new user profiles in Outlook 2007 or sometimes from a fresh installation you may have seen this error:
" A Dialogue box is open, Close it and try again"

Although looking around in the Outlook window there definately isnt anything open to close in the first place.

This issue is most commonly caused by the Windows Desktop Search program that runs on top of the dialogue box in Outlook which asks you for your User Initials. There are two easy solutions I have found for this problem,
The 1st - Close Outlook via Task Manager and Open Microsoft Word this will present you with the Initials Dialogue Box, complete and submit this, re-open Outlook and it will work.

The 2nd is to uninstall a security patch issued by Microsoft; this is also known to resolve this issue if the 1st does not:
Go to Add/Remove Programs and uninstall: KB946983

Tuesday, 11 March 2008

Red Cross or Blank compose window in Outlook Web Access

This I have seen happen many times and the answer is very simple, It mostly happens on clients running Windows Vista, you will find that in Vista, Microsoft changed the way it uses the Active X control and so you need to update the server with a more recent component.

This applies to Vista and Exchange Server 2003

This update is freely available from microsoft here:

P.S I Have seen this when you are using IE7 on XP for some reason so this may still apply if that is the case with you.

Thursday, 6 March 2008

Logon Via Dialup - Windows Vista

When logging on to a corporate network from a remote location, you're usually required to authenticate against the Windows domain.

For years that's been accomplished by using 2000 or XP's "Logon via Dialup connection" checkbox at startup.

But it's not there in Vista, so what do you do?

Don't worry as the process is similar; it's just not obvious. The setting is located in the Control Panel's "Network and Sharing Center". The secret is to select the "Allow other people to use this connection" option, allowing Windows to display the connection prior to a user login.

Next time you logoff you will see a blue icon to the lower right of the screen, select this option to "dial up at logon"

Tuesday, 4 March 2008

Visual Basic Dialogue when opening new email in Word 2003

There are only two possible solutions to this from what I understand and then one workaround,

Resolution one:
In Outlook, Go to Tools > Macro's> Security and lower the security then restart outlook.

Resolution two:
Close Outlook, Go to Word > Tools > Macro's > Security > Then enable the checkbox that says Trust VBA project.

If neither of these work I have found a workaround of simply stopping Outlook from using word as the default editor, to do this go to Outlook, Tools > Options > Mail formatting and uncheck the box.

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