Thursday, 25 February 2010

The installation of this package failed (Office 2007 compatibility pack)

So you receive an attachment from a friend or colleague and can't open it, you're suggested to go to the Microsoft website and download a file. So good so far, you download the file to your machine, run the installer but then get "The installation of this package failed"

I spent a while trying to figure out the problem here, some posts suggesting cleaning Temp files other registry, until I noticed that the Installer is only a bare minimal package with very limited Error codes built in. So first and always rule of thumb with a failed installer specifically if cleaning Temp directories doesnt work...

Check your administrator rights, this will then solve the problem. If you don't have local access to the PC you cannot install the patch.

Hope this helps others in the same situation. If not stop being tight and upgrade to Office 2007 :)

Tuesday, 2 February 2010

Outlook 2007 asks for a password everytime you open it

Scenario: SBS 2008
TS 2K3 - 30 users
Outlook 2007


Problem
OK, so to save a lot of people a lot of time!

I spent ages trying to diagnose this issue, we had 30 people all getting this message asking for a username and password whenever they opened outlook. I also noticed that if we setup a new user we had difficulty even getting it setup as autodiscovery seemed to keep failing.

Resolution
Weirdly enough I think it's linked to an update on SBS2008 Ex2007. Check your Exchange to see what rollup it's running (Under Server Configuration - Build No.) You should update it to Rollup V.9 if it isnt already which seems to clear the issue.

Link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=55320be2-c65c-48bb-bab8-6335aa7d008c&displaylang=en

NOTE
A quick note to some people - when you download the rollup and try to install it you'll probably find you can't due to privelidges. I got it to work by opening CMD with run as administrator, renamed the setup to Exchange then just run exchange.msp in the cmd box.