Tuesday, 10 November 2009

Sophos Anti Virus not updating (could not contact server)

I found quite a neat little trick, whether or not the following technical processes are by design I dont know but I assure you this has worked for me loads of times.

If you see Sophos Anti Virus with a red shield in it, first thing I used to do is rename the Cache folder in Program Files and then click update. Job done, it updates we can all go home with a smile on our faces.

What I noticed recently was that this didnt fix the problem at all, it generally made a bit more of a mess.

So, if you find that the Cache folder has an update in there (Usually 68Mb+) Navigate to: C:\Program Files\Sophos\AutoUpdate\cache\savxp and click Install Sophos Anti Virus, this will run you through a quick WinInstaller and then update the program.

You will probably have to reboot at this point, you can choose to reboot, usually I just log off ;) (As im sure most IT pro's do)

Finally just re-enter the update credentials into the Sophos program and re-check for updates.

Works like a charm


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1 comment:

  1. "Another version of this product is already installed. Installation of this version cannot continue... Add/Remove Programs..." OK I can probably use my ingenuity at this point - but its going to take a bigger logical hammer ! This laptop has been asleep for a year as the m key doesnt work ...or the apostrophe !

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