Sunday, 7 September 2008

Microsoft CRM V.4 "Unable to Load Client Print Control"

When clicking the Print icon to print a CRM v4.0 report (in a SQL Server 2005 database) you receive the message 'Unable to Load Client Print Control' and the report does not print.

It is caused by Windows Security Update KB956391. Once installed you will see the issue above with Windows Server 2003, Windows XP, and possibly others. Windows Vista machines do not appear to be affected.

The solution to this issue is as follows:

Install the fixes below on the necessary servers and reboot each server.

CRM Server:

Microsoft Report Viewer Redistributable 2005 Service Pack 1 http://www.microsoft.com/downloads/details.aspx?FamilyID=82833f27-081d-4b72-83ef-2836360a904d&DisplayLang=en


SQL Server:

Security Update for SQL Server 2005 Service Pack 2 (KB954606)
http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist

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